PAYMENT INFORMATION

The entire buying process only takes a few minutes.

  1. Put the items you wish to order into your shopping cart and then proceed to checkout when you are ready to pay.
  2. Fill in the details for your shipping address and payment address. Please make sure that your payment address (including post code) matches the address details that your bank has on file (where your statements and cards are sent to) 
  3. Check your shopping cart or proceed straight o checkout.
  4. We accept the following easy and convenient payment methods:
  • CREDIT OR DEBIT CARD – We accept Visa, Mastercard, American Express, Maestro, Discovery, JCB, Union Pay, Diners Club. Note also that our system uses 3D secure for an extra level of buyer protection.
  • GOOGLE PAY – This works when you are using Chrome browser and you have a credit or debit card registered on the Google pay system. IMPORTANT! please note that as a ‘one click’ payment solution, this payment method will overwrite any addresses entered on the checkout page so please ensure that your current, correct addresses are stored in your GooglePay account.
  • APPLE PAY – This works when you are using Apple device browsers and you have a credit or debit card registered in your Apple wallet. IMPORTANT! please note that as a ‘one click’ payment solution, this payment method will overwrite any addresses entered on the checkout page so please ensure that your current, correct addresses are stored in your ApplePay account.

5. If you choose credit/debit card simply insert your card number and CVC code found on your card before clicking ‘PLACE ORDER’.

6. You should then receive a confirmation email. If not then please contact us.

Please note that these payments are instantaneous which means that once you confirm payment the order is passed straight to our warehouse and dispatch can happen very quickly. It is therefore very important to ensure that your delivery details and ordered products are correct as changing a delivery is not possible after ordering.

Powered by stripe payment icons

ALL ORDERS MADE ON THIS UK WEBSITE ARE SENT FROM THE UK

No customs fees, charges or duties

FREE DELIVERY
For electrical items and rice to the UK

We use DPD to get your order to you in good time, safely and with tracking.

DPD DELIVERED

2-3  working days

TRACKED

Secure signed for service

NO FEES

Free means free

DPD delivery with Yum Asia

£2.90 FLAT DELIVERY CHARGE
For other items to the UK

We use Royal Mail to get your order to you in good time, safely and with tracking.

ROYAL MAIL DELIVERED

2-3  working days

TRACKED

Secure signed for service

£2.90 FOR ANY NUMBER OF OTHER ITEMS

Free delivery if ordered with an electrical item 

Shipped from the UK

All of the products on this UK website are sent from our warehouse in Kent, UK. This means you do not get charged any import or customs fees.

Our warehouse is very efficient in the dispatch of your order. This is usually done during our operating hours which are Monday-Friday (except public holidays).

What happens after payment...

When you get your email order confirmation that means that your purchase is now on our warehouse system and will already be getting preparing your item/s for dispatch. Once DPD have collected your order from our warehouse you will then receive an email containing details of how you can track the location of your delivery.

Delivery transit times

  • UK deliveries are made within 1 working day after DPD have collected from us and you will receive a delivery time slot from DPD
  • Northern Ireland, Highlands and offshore islands are a 2 day delivery after DPD have collected from us and you will receive a delivery time slot from DPD.


If you know you will not be in you can conveniently arrange via DPD’s website to leave your order in a safe place, ask them to deliver to a neighbour. The driver can also leave your order at a near-by pick up shop or you can re-arrange the delivery to a day which is more convenient (additional charges may apply for some of these services)

NOTE FOR ALL CUSTOMERS

DPD require a signature upon delivery, so if needed, you can have your order delivered to your workplace. Customers should ensure that they are available to receive the goods. DPD and DHL always try to deliver to the correct address, but may accept the signature of a person other than the addressee or leave the parcel with a neighbour; you can also specify a safe delivery option (like in an outhouse/shed). This will be taken as satisfactory proof of delivery. Yum Asia cannot accept responsibility for any items delivered to the correct address which have been signed for but not received by the addressee.

Note:
We cannot guarantee delivery dates or times, even if you specify this on your order.

LAST POST DATES

Please see the following dates which are the last post estimates for having a good chance of getting your order received in time for Christmas.

15th December, 2023

Scottish Highlands, Islands and N. Ireland
Orders must be received by 10am GMT

18th December, 2023

General UK Areas (England, Scotland and Wales)
Orders must be received by 10am GMT

Get answers to your questions

Try our help pages or get in touch

We work almost 24 hours, 7 days a week!
Our current response time is between 30 minutes to 6 hours

SEND US A MESSAGE

    CONTACT INFORMATION

    WEBSITE

    yum-asia.com

    E-MAIL

    hello@yum-asia.com

    HELP CENTRE

    help.yum-asia.com

    Please provide your order number if you have one and try to give as much information as possible. This will help speed up your answer.

     

    Do you have questions about how we can improve? Send us an email and we’ll get in touch shortly.