PAYMENT INFORMATION
The entire buying process only takes a few minutes.
- Put the items you wish to order into your shopping cart and then proceed to checkout when you are ready to pay.
- Fill in the details for your shipping address and billing address. Please make sure that your billing address (including post code) matches the address details that your bank has on file (where your statements and cards are sent to)
- Check your shopping cart or proceed straight to checkout.
- We accept the following easy, convenient and secure payment methods:
- CREDIT OR DEBIT CARD – We accept Visa, Mastercard, American Express, Maestro, Discovery, JCB, Union Pay, Diners Club. Note also that our system uses 3D secure for an extra level of buyer protection.
- GOOGLE PAY – This works when you are using Chrome browser and you have a credit or debit card registered on the Google pay system.
IMPORTANT! please note that as a ‘one click’ payment solution, this payment method will overwrite any addresses entered on the checkout page so please ensure that your current, correct addresses are stored in your Google Pay account.
- APPLE PAY – This works when you are using Apple device browsers and you have a credit or debit card registered in your Apple wallet.
IMPORTANT! please note that as a ‘one click’ payment solution, this payment method will overwrite any addresses entered on the checkout page so please ensure that your current, correct addresses are stored in your Apple Pay account.
- KLARNA (Austria, Belgium, Germany, Italy, Netherlands, Spain, Sweden and United Kingdom). Customers that have billing in these countries can use Klarna to pay for their order. This option will only show when currency is set to GBP for UK billing or EUR for other countries.. Payment terms are shown on each product page for installment based payments.
- REVOLUT (All countries) WiIl show for all countries when currency is GBP or Euro.
- iDEAL PAYMENTS (Netherlands only) Customers with billing in the Netherlands can use iDEAL to make secure payments via their bank accounts. his option will only show when the shopping cart is set to Euros (please look at the top left of the page, you will see the currency options).
- EPS PAYMENTS (Austria only) Enables customers in Austria to pay directly via online payouts from their bank account. Customers are redirected to their bank’s payment page to log in and approve payments. Will only show when you select Austria as the billing country and your currency is in Euros.
- BANCONTACT (Belgium only) Will only show Bancontact when you select Euros as the currency and the billing country is Belgium.
5. If you choose credit/debit card simply insert your card number and CVC code found on your card before clicking ‘PLACE ORDER’.
6. You should then receive a confirmation email. If not then please contact us.
Please note that these payments are instantaneous which means that once you confirm payment the order is passed straight to our warehouse and dispatch can happen very quickly. It is therefore very important to ensure that your delivery details and ordered products are correct as changing a delivery is not possible after ordering
ALL ORDERS MADE ON THIS EU WEBSITE ARE SENT FROM EUROPE
No customs fees, charges or duties
€12 FLAT DELIVERY FEE FOR ELECTRICAL ITEMS AND RICE
Austria, Czech Republic, Denmark, Estonia, France*, Hungary, Italy, Ireland**, Latvia, Lithuania, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain***, Sweden
Low price UPS or DPD delivery to the above countries.
* deliveries to France are mainland France only (we have no delivery service to Corsica)
** customers from Ireland please note that our products are supplied with only an EU Schuko plug, we cannot ship electrical items that have UK plugs from an EU address to Ireland
*** deliveries to Spain are mainland Spain and Balearic islands only (we have no delivery service to Canary Islands)
Shipped from Europe
All of the products on this EU website are sent from our warehouse in Amsterdam, Netherlands. This means you do not get charged any import or customs fees. Our warehouse is very efficient in the dispatch of your order. This is usually done during our operating hours which are Monday-Friday (except public holidays).
What happens after payment...
When you get your email order confirmation that means that your purchase is now on our warehouse system and will already be getting preparing your item/s for dispatch. Once UPS (or DPD) have collected your order from our warehouse you will then receive an email containing details of how you can track the location of your delivery.
Delivery transit times
If you know you will not be in you can conveniently arrange via DPD’s website to leave your order in a safe place, ask them to deliver to a neighbour. The driver can also leave your order at a near-by pick up shop or you can re-arrange the delivery to a day which is more convenient (additional charges may apply for some of these services)
Note that delivery to Spain excludes the Canary Islands and delivery to France excludes Corsica.
NOTE FOR ALL CUSTOMERS
UPS and DPD require a signature upon delivery, so if needed, you can have your order delivered to your workplace. Customers should ensure that they are available to receive the goods. UPS and DPD always try to deliver to the correct address, but may accept the signature of a person other than the addressee or leave the parcel with a neighbour; you can also specify a safe delivery option (like in an outhouse/shed). This will be taken as satisfactory proof of delivery. Yum Asia cannot accept responsibility for any items delivered to the correct address which have been signed for but not received by the addressee.
Note: We cannot guarantee delivery dates or times, even if you specify this on your order.
CHRISTMAS LAST POST DATES!
Please see the following date which are the last post date estimates for having a good chance of getting your order received in time for Christmas.
Get answers to your questions
Try our help pages or get in touch
We work almost 24 hours, 7 days a week!
Our current response time is between 30 minutes to 6 hours
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CONTACT INFORMATION
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