PAYMENT INFORMATION
The entire buying process only takes a few minutes.
- Put the items you wish to order into your shopping cart and then proceed to checkout when you are ready to pay.
- Fill in the details for your shipping address and payment address. Please make sure that your payment address (including post code) matches the address details that your bank has on file (where your statements and cards are sent to)
- Check your shopping cart or proceed straight o checkout.
- We accept the following easy and convenient payment methods:
- CREDIT OR DEBIT CARD – We accept Visa, Mastercard, American Express, Maestro, Discovery, JCB, Union Pay, Diners Club. Note also that our system uses 3D secure for an extra level of buyer protection.
- GOOGLE PAY – This works when you are using Chrome browser and you have a credit or debit card registered on the Google pay system. IMPORTANT! please note that as a ‘one click’ payment solution, this payment method will overwrite any addresses entered on the checkout page so please ensure that your current, correct addresses are stored in your GooglePay account.
- APPLE PAY – This works when you are using Apple device browsers and you have a credit or debit card registered in your Apple wallet. IMPORTANT! please note that as a ‘one click’ payment solution, this payment method will overwrite any addresses entered on the checkout page so please ensure that your current, correct addresses are stored in your ApplePay account.
- KLARNA PAYMENTS (Austria, Belgium, Germany, Italy, Netherlands, Spain, Sweden). European customers from the countries listed above can use Klarna to pay for their order. This option will only show when your shopping cart is set to Euros.(please look at the top left of the page, you will see the currency options).
- GIROPAY (Germany only) Our German customers can use GiroPay to make secure payments via their bank accounts. This option will only show when the shopping cart is set to Euros (please look at the top left of the page, you will see the currency options).
- iDEAL PAYMENTS (Netherlands only) Our customers from the Netherlands can use iDEAL to make secure payments via their bank accounts. his option will only show when the shopping cart is set to Euros (please look at the top left of the page, you will see the currency options).
- EPS PAYMENTS (Austria only) enables customers in Austria to pay directly via online payouts from their bank account. Customers are redirected to their bank’s payment page to log in and approve payments. Will only show when you select Austria as the shipping country and your currency is in Euros
- BANCONTACT (Belgium only) We’ll only show Bancontact when you select Euro’s as the currency and are shipping to Belgium
5. If you choose credit/debit card simply insert your card number and CVC code found on your card before clicking ‘PLACE ORDER’.
6. You should then receive a confirmation email. If not then please contact us.
Please note that these payments are instantaneous which means that once you confirm payment the order is passed straight to our warehouse and dispatch can happen very quickly. It is therefore very important to ensure that your delivery details and ordered products are correct as changing a delivery is not possible after ordering
ALL ORDERS MADE ON THIS EU WEBSITE ARE SENT FROM EUROPE
No customs fees, charges or duties
€4,90 FOR ANY NUMBER OF SMALL ITEMS
FREE delivery of small items such as Iku / Kenzai etc if ordered with an electrical item or rice
€12 FLAT DELIVERY FEE FOR ELECTRICAL ITEMS AND RICE
Austria, Czech Republic, Denmark, Estonia, France*, Hungary, Italy, Ireland**, Latvia, Lithuania, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain***, Sweden
Low price DPD delivery to the above countries.
* deliveries to France are mainland France only (we have no delivery service to Corsica)
** customers from Ireland please note that our products are supplied with only an EU Schuko plug, we cannot ship electrical items that have UK plugs from an EU address to Ireland
*** deliveries to Spain are mainland Spain and Balearic islands only (we have no delivery service to Canary Islands)
€8,90 FOR ANY NUMBER OF SMALL ITEMS
FREE delivery of small items such as Iku / Kenzai etc if ordered with an electrical item or rice
FREE DELIVERY FOR SMALL ITEMS WHEN PURCHASED WITH ELECTRICAL ITEM
Can only be shipped when ordered with an electrical or rice item due to high shipping costs
Shipped from Europe
All of the products on this EU website are sent from our warehouse in Zaandam, Netherlands. This means you do not get charged any import or customs fees.
Our warehouse is very efficient in the dispatch of your order. This is usually done during our operating hours which are Monday-Friday (except public holidays).
What happens after payment...
When you get your email order confirmation that means that your purchase is now on our warehouse system and will already be getting preparing your item/s for dispatch. Once DPD (or GLS) have collected your order from our warehouse you will then receive an email containing details of how you can track the location of your delivery.
Delivery transit times
- Deliveries to Netherlands is usually the next working day after DPD have collected from us.
- Deliveries to France, Germany, Belgium and Ireland are usually made within 2 working days after DPD have collected from us.
- Deliveries to other European countries are made between 3-5 working days after DPD have collected from us (this can be longer if you are in a remote area).
Note that delivery to Spain excludes the Canary Islands and delivery to France excludes Corsica.
NOTE FOR ALL CUSTOMERS
DPD and GLS require a signature upon delivery, so if needed, you can have your order delivered to your workplace. Customers should ensure that they are available to receive the goods. DPD and GLS always try to deliver to the correct address, but may accept the signature of a person other than the addressee or leave the parcel with a neighbour; you can also specify a safe delivery option (like in an outhouse/shed). This will be taken as satisfactory proof of delivery. Yum Asia cannot accept responsibility for any items delivered to the correct address which have been signed for but not received by the addressee.
Note:
We cannot guarantee delivery dates or times, even if you specify this on your order.
LAST POST DATES
Please see the following dates which are the last post estimates for having a good chance of getting your order received in time for Christmas.
Get answers to your questions
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We work almost 24 hours, 7 days a week!
Our current response time is between 30 minutes to 6 hours
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CONTACT INFORMATION
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